Frequently Asked Questions
Hiring a motorhome can be daunting for the first time. Here at Cumbrian Motorhome Hire we have some FAQs to help.
If you need to know something else, please contact us direct.
First check our calendar to see if our motorhome is available for the dates you want and the price for those dates. If it is, email us with the booking request form and we will confirm its availability. To confirm the booking we ask for a non refundable deposit of £200 per week of hire – we can accept payment by credit/debit card or bank transfer. The balance will be due 6 weeks before your hire commences.
The damage security deposit of £1000 will be pre-authorised on either a debit or credit card 48 hours before your rental starts. It will be refunded 48 hours after your hire ends provided that the vehicle is returned clean and undamaged. In the event of an insurance claim the cost of the damage will be taken from the deposit.
If you have to cancel your booking 6 weeks before it starts the initial deposit taken at the time of the booking will be non-refundable unless the vehicle can be re-hired.
If notification of your cancellation is received less than six weeks before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid. However, Cumbrian Motorhome Hire will do all it can to re-hire the Motorhome. If the Motorhome is re-hired for the cancelled dates Cumbrian Motorhome Hire will refund you the appropriate sum. It may be less than you originally paid as the same hire rates may not be achievable at short notice.
Please make sure you read our full terms and conditions of booking
In peak season – July to September – our motorhome is available for 7 night bookings only. Our changeover day is usually Saturday or Friday depending on previous bookings. The rest of the year we can arrange short bookings 3 -4 nights.
Longer bookings, over 14 days, can be arranged at a discounted rate.
The motorhome will be available from 3 pm – 6 pm on your departure day and must be returned between 9 am and 11 am. This gives us time to clean the motorhome properly ready for the next clients. Late returns will be charged the daily rate.
Anywhere in the UK – Europe including the Republic of Ireland can be arranged for an extra insurance cost.
At 3500 kgs anyone with a normal car license (C1) can drive our motorhome provided they are over 25, under 75 and have 2 years driving experience. If you have any health concerns which may affect the insurance, if you’ve had an accident or a claim on any insurance policy, or if you have penalties/endorsements on your licence, then please let us know and we can check with our insurers.
If you have never driven a motorhome before you will be pleasantly surprised how easy they are – partly because as you are higher you have a better view of the road. Other than being aware of the extra height and width it will feel not much different to driving large car. We recommend taking the first few miles carefully until you get used to the extra width. Our motorhome is fitted with a motorhome sat nav which will warn you if your route has any low bridges on it. (We suggest avoiding anything lower than 3 meters). It will not tell you if you are trying to enter a low car park as this is not a public road.
Our motorhome is:
6.73 meters long (22 ft. 1 ins)
2.3 meters wide (7 ft. 6 ins.)
2.76 meters high (9 ft. 1 ins.)
Our motorhome comes with 4, 3point seatbelts, high visibility jackets for 4, warning triangles, first aid kit, fire blanket and fire extinguisher. More info is in our inventory.
Our motorhome has well placed wing mirrors and a reversing camera to help you. We suggest avoiding crowded car parks as a single space is too small for a motorhome – if in doubt get help guiding you. Motor homes usually have a good turning circle but as they have a significant overhang at the back need extra space when turning.
We provide a full set of crockery, cutlery, pans and most of the utensils you will require for your holiday. We include bed linen for the French double bed.
Kitchenware includes cutlery, glasses, dinner plates, bowls, cups, small plates, serving bowls, a frying pan, medium saucepan, small saucepan, kettle (gas and electric), potato peeler, slotted spoon, spatula, corkscrew, can opener, cheese grater, chopping board, knife set, and scissors.
We also include washing up brush and cloths, a dust pan and brush, toilet rolls, gas bottles x 2 (1 full) and toilet chemicals.
A television/DVD player is concealed in a cupboard on a pull out bracket, radio and cd player are part of the cab fittings. This operates from both mains and battery, connections supplied. Please note in the Lake District TV signals can be weak or nonexistent in some of the valleys.
First aid kit, warning triangles, fire extinguisher, fire blanket, smoke alarm, mains connector lead, water pipe, spare bulbs and fuses, puncture injection repair kit are also included.
For outside dining, we include outdoor folding chairs, an outdoor table and levelling wedges.
The motorhome has a fresh water tank holding 120 ltr. and a waste water tank holding 90 ltr. The water tank will be full on collection.
Our motorhome has cab heating and air conditioning, electric windows, radio and cd player. Blown air heating is from the efficient Truma gas heater which also gives hot water for washing up and the shower. The 3 roof skylights open for good ventilation in the summer. All the windows have built in blinds and insect screens as has the motorhome door and sky lights. The cab windscreen and side windows have a purpose made outside cover which insulates as well as covering at night.
Our motorhome runs on diesel fuel. You can expect to achieve between 25 to 30 mpg. We suggest that if you keep the revs. under 2,000 at 50 – 55 mph you will achieve the best fuel economy. Motorhomes are allowed to operate at the same speed limits as cars. But please remember it is a larger vehicle and will take longer to stop than a car!
Hard standing pitches at campsites are the easiest places to pitch and will sometimes include electricity. There will also be the option of emptying the cassette toilet and filling up the fresh water. Membership of the Camping and Caravanning Club is included in your hire which gives you the member’s preferential rates.
We also include access to park4night.com a guide to places many of which are free to park overnight and ideal for those who like to wild camp. We suggest staying at a campsite every 3-4 days to fill your water, empty the toilet cassette and waste water tank.
We accept pets that are well behaved and charge an extra £10 to cover cleaning.
You can park you vehicle (1) on our premises during your hire. Vehicles are left at owner’s risk. Alternatively a taxi from Penrith station will cost approximately £15.
We will provide a comprehensive run down of all the facilities in the motorhome when you come to collect it. There is also a full guide to the motorhome which you can refer to if you are unsure how anything works. We are also available by phone if you need our help.
The motorhome has a fresh water tank which holds 120 litres and will be full on collection. There are gauges which will let you know the level of the fresh water, waste water, van battery and motorhome battery.
Campsites and filling stations can be used to fill up the water tank and empty waste (grey) water. The cassette needs to be emptied at an approved disposal point – usually on campsites. Some filling stations have facilities to accept waste water. The cassette must be emptied before the motorhome is returned or we will charge an extra £30.
The motorhome will come with a full tank of Diesel and must be returned with a full tank.
The freezer/refrigerator have options of using mains electricity, gas or battery to run them. We suggest using the setting auto which will use whichever source is best – when driving the battery will be used, when stationary gas will be the best and when on electric hook up mains power is used. It will use quite a lot of gas if you are parked for a length of time. Should you need more gas this is usually available at most filling stations or campsites. We provide 1 full 11kg cylinder and 1 which will be part used. We will show you how to change cylinders as part of the handover.